Help Center · SYNCA Philippines
How can we help?
Browse popular topics or jump straight to a quick action. If you can’t find what you need, our team is one message away.
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Grace Park, Caloocan City
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0999-887-9851 · 24/7
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Frequently asked questions
How do I place an order?
Browse our catalog on synca.ph, then tap “Buy on Shopee / Lazada / TikTok” on the product page to complete your purchase securely through our official marketplace stores.
Can I order directly from synca.ph?
synca.ph is our catalog and showcase site. All purchases are completed through our official Shopee, Lazada and TikTok stores for secure, buyer-protected checkout.
Do you accept bulk orders?
Yes — for wholesale and bulk inquiries, message us directly on Viber (0999-887-9851) or Messenger. We’ll prepare a quote tailored to your order.
What payment methods do you accept?
Payment is handled securely through the marketplace of your choice. Shopee and Lazada both support GCash, credit/debit cards, bank transfer and Cash on Delivery (COD), depending on your location.
What’s your return policy?
Returns and refunds follow the official policy of the marketplace where you purchased (Shopee / Lazada / TikTok), since all transactions are completed through their platforms with full buyer protection.
How long does shipping take?
Metro Manila usually arrives 1–2 business days, provincial deliveries 3–7 business days depending on the courier and your location. All timing is set by the marketplace at checkout.
What are your store hours and location?
We’re at 103 P. Santiago St., Grace Park West, Caloocan City. Open Monday–Saturday, 8:00 AM–5:00 PM. Closed Sundays. See our Visit Us page for directions.
How can I reach SYNCA?
Fastest route is Viber at 0999-887-9851 (24/7). You can also message us on Facebook Messenger or email admin@synselect.com.
Where can I find your official stores?
Shopee: shopee.ph/synchronicity.select · Lazada: lazada.com.ph/synchronicity · TikTok: @synchronicity.select.store.ph